Millennials – It’s Just Another Label

I work with many senior leaders, and I listen as they speak negatively about millennials. They talk about this age group in terms of entitlement or that they were spoiled with soccer trophies as kids. And that seems so unfair. Ever use the word “spry” or “geezer” to describe a young person? – no. We seem to have derogatory language when it comes to all age groups. We also have demeaning words for groups of people that aren’t us. These words are less than acceptable to describe race, ethnicity or religion. None of these statements are appropriate, and neither is language that masks age discrimination.

We know, I mean, we actually do know you cannot manage using labels. It is biased and unfair to the unique individual. As leaders we build trust by being empathetic to the person. Empathy begins with listening. Millennials want to be valued and to contribute like we all do. We need to listen more and roll our eyes less when discussing talented millennial individuals.

When senior leaders are frustrated with millennial talent and aren’t getting as much productivity from them, I ask two questions:

Question #1
Instead of asking what you are getting out of your employees, what inspiration, encouragement, and development energy are you putting into your people? You may hire great people, like a Ferrari is a great car, but with no premium gas, oil, or tires, it doesn’t work. Nothing in = nothing out. “They should just be glad they have a job!” or “Well, I give them a paycheck” are phrases that may have worked for you, your dad, and your grandfather, but today’s talent is living in an excessive knowledge, technological, and intellectual world, less a hard goods or manufacturing world. We need to treat people more like volunteers, and less like time-clock union laborers. We lead talent today, we don’t manage laborers. Almost every culture I work with is screaming for more praise and recognition.  We don’t get enough praise, because our senior leaders often didn’t get that or didn’t feel like they were allowed to ask for it – so we don’t get enough of what we all know could better new competencies and lead to better engagement and results.

Question #2
How much have you learned about the goals, motivations, aspirations, and values of your millennial talent? Many senior leaders bristle at this, as they never did that with their supervisor, and it seems to be “babying” the employee. Well of course it didn’t work for you, but you also never liked not being asked those questions – you just put up with it. You worked harder to get away from dealing with those feelings. Millennials see all that hard work pay off with drinking too much, smoking too much, weighing too much, and divorcing too much – why would they want to follow your recipe? Millennials may simply be saying and doing the things you were thinking, but didn’t dare ask. Your frustration may be that you didn’t say the things you thought or felt, and here comes a generation very comfortable telling you their work/life balance expectations.

I go back to clarifying– what is your objective? Is your goal to win the debate about which generational style is more  right? – I say no. Our job, measured, and implied as leaders is to get results through people. People who are engaged and productive to give discretionary effort, not just paycheck effort. Chick-Fil-A employees go through extensive politeness training to build customer loyalty. Ever go through a Chick-Fil-A drive-thru and thank them for taking your order? They will respond – my pleasure. Positive language. Why do they put up with the training to sound different from most of us, who  use negative language like “no problem” or “no worries”? It’s because they believe they are part of a brand with a mission and a purpose. Chick-Fil-A employees aren’t scooping fries they are serving kindness.

The key to millennial success is to build a purpose that is down with labels and up with empathy –  then the good times roll!

Jim

p.s. Organizations like Google, Amazon, Apple, Facebook, Starbucks, Whole Foods, and Zappos are getting this message, and are the early winners in millennial loyalty, productivity, and results. The slower your organization is to embrace the new talent profile, the more your results will suffer.

32 Comments
  1. Viagra Without Prescription 400 Mg Canadian Generic No Presciption Synthroid 125 Mcg No Rx cialis Kamagra Tablets Next Day Delivery

  2. Comprare Levitra Generico 20mg Dapoxetine Achat viagra Comprar Priligy Por Internet What Does Lasix Do To Blood Pressure Lawrence Walter Pharmacy India

  3. Achat Cialis Medicament Maxifort Zimax Mexico Discount Online Direct Acticin Pills Next Day Delivery canadian pharmacy cialis Want To Buy Finasteride Super Silagra Will Cephalexin Heal Tooth Absess

  4. whoah this weblog is great i like reading your posts. Stay up the great work! You understand, lots of people are hunting round for this information, you can aid them greatly.

  5. I am usually to blogging and i really admire your content. The article has really peaks my interest. I’m going to bookmark your website and hold checking for new information.

  6. Viagra Diventa Generico Aleve canadian cialis Viagra En La Salud Cialis Canada Cost Buy Sildenafil 50mg Uk

  7. Viagra Generic No Pescription cialis without a doctor’s prescription Cialis In Apotheke Kaufen Cialis Rezeptfrei Bestellen Online

  8. Acquistare Kamagra Oral Jelly Cialis 5 Posologie Cialis Rezeptfrei Bestellen viagra online pharmacy Macrobid Where Can I Buy In Internet Doncaster Buying Cialis On Line Safe Website Propecia Y Viagra

  9. Great paintings! That is the kind of info that are supposed to be shared around the net. Disgrace on the seek engines for now not positioning this post higher! Come on over and seek advice from my site . Thank you =)

  10. I feel this is among the most significant information for me. And i’m glad studying your article. However should observation on few normal things, The web site taste is ideal, the articles is truly nice : D. Just right task, cheers

  11. I carry on listening to the reports talk about getting free online grant applications so I have been looking around for the best site to get one. Could you advise me please, where could i acquire some?

  12. Write more, thats all I have to say. Literally, it seems as though you relied on the video to make your point. You clearly know what youre talking about, why waste your intelligence on just posting videos to your blog when you could be giving us something enlightening to read?

  13. One thing I want to reply to is that weightloss program fast may be accomplished by the perfect diet and exercise. Your size not merely affects the look, but also the quality of life. Self-esteem, depressive disorder, health risks, in addition to physical skills are afflicted in weight gain. It is possible to just make everything right but still gain. If this happens, a medical problem may be the root cause. While a lot of food instead of enough physical exercise are usually at fault, common medical ailments and widespread prescriptions can easily greatly add to size. Thanks for your post right here.

  14. Propecia Atrapalo cialis Viagra 25 Ans Cialis Sublingual Review

  15. Does Walgreens Sell Cytotec Order Retin A viagra Cialis Da 5 Mg Finasteride Svezia Propecia Fish Medicine Amoxicillin

  16. Howdy! Someone in my Myspace group shared this site with us so I came to take a look. I’m definitely loving the information. I’m book-marking and will be tweeting this to my followers! Wonderful blog and outstanding design.

  17. There are some attention-grabbing closing dates in this article but I don’t know if I see all of them middle to heart. There may be some validity however I will take maintain opinion until I look into it further. Good article , thanks and we wish more! Added to FeedBurner as properly

  18. Hello, I think your blog might be having browser compatibility issues. When I look at your blog site in Firefox, it looks fine but when opening in Internet Explorer, it has some overlapping. I just wanted to give you a quick heads up! Other then that, very good blog!

  19. some really nice and utilitarian info on this web site, likewise I believe the style contains superb features.

  20. Thanks for all your efforts on this web site. My mother takes pleasure in making time for investigations and it’s obvious why. A number of us know all concerning the compelling ways you produce very helpful tips and hints through the web site and therefore boost participation from others about this article while my daughter is in fact being taught a great deal. Take pleasure in the remaining portion of the new year. You are doing a really great job.

  21. some genuinely marvellous work on behalf of the owner of this site, dead outstanding subject matter.

  22. canadian online pharmacy local doctors near me

  23. viagra over the counter functions as an inhibitor to an enzyme called phosphodiesterase type (PDE5) which is set up at bottom in the penis. Close inhibiting PDE5, glassy muscle in the penis remains relaxed for a longer period. December 19, 2016 20:20

  24. I do enjoy the way you have framed this particular issue plus it does indeed offer us some fodder for thought. Nonetheless, through what I have experienced, I only hope as other comments stack on that people continue to be on issue and don’t start upon a tirade regarding some other news of the day. Anyway, thank you for this exceptional piece and even though I do not concur with it in totality, I respect the perspective.

  25. I’m really inspired together with your writing
    talents as smartly as with the structure in your blog.
    Is this a paid subject matter or did you modify it yourself?

    Anyway stay up the excellent high quality writing, it is uncommon to
    look a nice blog like this one nowadays..

  26. I’ve been surfing on-line greater than 3 hours nowadays, yet I by no means discovered any attention-grabbing
    article like yours. It’s beautiful value
    enough for me. In my opinion, if all webmasters and bloggers made good content material as you
    did, the net will be a lot more helpful than ever before.

  27. It is perfect time to make some plans for the future and it
    is time to be happy. I have read this post and if I could I wish to suggest you few interesting things or suggestions.
    Perhaps you can write next articles referring to this article.
    I want to read even more things about it!

  28. Outstanding post, you have pointed out some superb points, I too believe this is a very wonderful website.

  29. I always used to study piece of writing in news papers but now as
    I am a user of internet therefore from now I am using net for posts, thanks to web.

  30. Hello there! This post couldn’t be written much better!
    Going through this article reminds me of my previous roommate!

    He constantly kept preaching about this. I’ll send this article
    to him. Fairly certain he’s going to have a very good read.
    Many thanks for sharing!

  31. It’s very easy to find out any topic on net as compared to books, as I found this paragraph at this site.

Leave a Reply